Refund policy
At Glenrune, we want you to be completely satisfied with your purchase. If you are not, we are here to help. This Return and Refund Policy explains our process.
Return Window
We offer a 30-day return window starting from the date your order is delivered. To be eligible for a return, items must be unused, in their original condition, and include all original packaging, tags, and accessories.
Restocking Fee
We do not charge any restocking fees ($0).
Return Shipping Costs
– Defective, damaged, or incorrect items: return shipping is free, and we cover the cost.
– Change of mind: the customer is responsible for return shipping costs, and original shipping fees are non-refundable.
How to Start a Return
Returns should not be sent without prior authorization. To begin a return, please contact us at info@glenrune.com with your order number and the reason for the return. Our team will provide you with return instructions.
Refund Timeline
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within up to 7 business days, depending on your payment provider.
Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 30 days of receipt. We will arrange a replacement or a full refund, including any shipping costs, at no additional charge to you.
Order Cancellations
Cancellations are accepted within 24 hours of placing your order. After this window, the order may already be in processing and cannot be canceled, but it can be returned once delivered under the terms above.
Non-Returnable Items
Certain items cannot be returned for hygiene or safety reasons once opened or used. Gift cards and final-sale items are also non-returnable. If an item is non-returnable, it will be noted on the product page.
Contact Us
If you have any questions about our Return and Refund Policy, please contact us:
Store name: Glenrune
Company name: VNM GROUP LLC
Company number: L20000272344
Company Address: 10 SE Magnolia Ext, Ocala, FL 34471, United States
Email: info@glenrune.com
Phone number: +1 305 4472590
We aim to respond to your inquiries within 24 hours.
Customer Service Hours:
Monday to Friday: 9am – 6pm (GMT-5)
Saturday and Sunday: Closed