Refund policy
Last updated: August 19, 2026
At Glenrune, we want you to feel confident and satisfied with every purchase. If something is not right, our team is ready to assist you. This Return and Refund Policy explains the process clearly.
Return Window
You may request a return within 30 days of the date your order is delivered. To qualify, products must be unused, remain in their original condition, and include all original packaging, tags, and accessories.
How to Start a Return
Please do not mail a return before receiving authorization. To begin, email info@glenrune.com with your order number and the reason for the return. Our support team will provide the appropriate return instructions.
Return Shipping Costs
- Defective, damaged, or incorrect products: Return shipping is free and paid by Glenrune.
- Change of mind: The customer is responsible for return shipping costs, and the original shipping fees are non-refundable.
Restocking Fee
No restocking fee is charged ($0).
Refund Timeline
After the returned product is received and inspected, we will notify you whether the refund has been approved or rejected.
Once approved, the refund is processed to the original payment method within up to 7 business days, depending on the payment provider.
Order Cancellations
You may cancel an order within 24 hours of placing it. After this period, the order may already be processing and might no longer be eligible for cancellation. It may still be returned after delivery according to the conditions above.
Damaged or Incorrect Items
If a product arrives defective, damaged, or incorrect, contact us within 30 days of receipt. We will arrange a replacement or a full refund, including applicable shipping costs, at no additional charge.
Non-Returnable Items
For hygiene or safety reasons, certain products cannot be returned after being opened or used. Gift cards and final-sale products are also non-returnable. Products subject to these restrictions will be identified on their product pages.
Contact Us
For questions about this Return and Refund Policy, please contact us:
Store name: Glenrune
Company name: VNM GROUP LLC
Company number: L20000272344
Company Address: 10 SE Magnolia Ext, Ocala, FL 34471, United States
Email: info@glenrune.com
Phone number: +1 305 4472590
Response Times and Availability
We aim to respond to your inquiries within 24 hours.
Customer Service Hours:
Monday to Friday: 9am – 6pm (GMT-5)
Saturday and Sunday: Closed